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Planovik AI Доки

Account and Data Deletion

These instructions explain how to delete your account and associated personal data in Planovik AI.

Important Notice:
The mobile application does not have an account deletion button. Deletion of your account and personal data can be performed only on the official website via the web application at app.planovik.pro or by submitting a request to customer support.

Section titled “1. Method 1. Self-Service Deletion on the Website (Recommended)”

You can permanently delete your account at any time through the web interface:

  1. Open the web application at app.planovik.pro in any browser (desktop or mobile) and log in to your account.
  2. In the bottom-left corner of the screen, click your avatar (profile name) and open Settings (navigate to the Profile tab).
  3. Scroll down to the bottom of the profile settings page to find the “Delete account” button.
  4. Read the warning prompt and enter your current account password to verify ownership.
  5. Click “Delete permanently”.

Once confirmed, your session will immediately terminate, and your account and workspace data will be deleted from the active database.

2. Method 2. Deletion Request via Support

Section titled “2. Method 2. Deletion Request via Support”

If you have forgotten your password, lost access to your profile, or cannot log in to the web application:

  1. Send an email to our support team at support@planovik.pro.
  2. Subject line: Planovik AI Account Deletion Request.
  3. In the email body, specify the email address registered with your account and confirm your request to delete the account and all associated data.
  4. Important: Send the email from the same email address that is linked to your account to confirm your identity.

Your request will be processed by our support team within 30 calendar days.

3. What Data Is Deleted

Section titled “3. What Data Is Deleted”

When an account is deleted, the following categories of data are permanently removed:

  • User Profile: name, email address, avatar, password (cryptographic hash), language and UI preferences.
  • Tasks & Projects: task lists, subtasks, Kanban boards, stages, priorities, tags, comments, checklists, and activity history.
  • Habits: tracked habits list, daily completion checkmarks, streaks, and analytics.
  • Finances: accounts, income/expense categories, financial transactions, and budgets.
  • Knowledge Base & Documents: all notes, articles, hierarchical documents, and attached files.
  • Shopping Lists: items, categories, receipts, and status entries.
  • Cloud Files: all uploaded media files, images, and attachments stored in our secure cloud storage.
  • Integrations: saved access tokens and connections to third-party services (Google Calendar, Yandex Calendar, Yandex Disk, Google Drive, Telegram bot).

4. Retention & Deletion Timelines

Section titled “4. Retention & Deletion Timelines”
  • Active Database: Data is erased immediately upon confirmation on the website.
  • Email Requests: Handled and executed within up to 30 calendar days.
  • Backup Archives: Data may temporarily remain in encrypted technical backups during their scheduled rotation cycle (up to 90 calendar days), after which it is overwritten and permanently destroyed.
  • Legal Exceptions: Billing and transaction records (order IDs, payment dates, amounts) may be retained as required by applicable tax and accounting laws. Payment card details are never collected or stored by our service (payments are processed by a certified payment gateway).

5. Support Contacts

Section titled “5. Support Contacts”

If you have any questions regarding data deletion or privacy: