Account and Data Deletion — Planovik AI

1. General Overview

This page provides official instructions for requesting account and personal data deletion in Planovik AI (developed by Individual Entrepreneur Domoroshchenkov D. P.) in compliance with Google Play User Data policies and applicable data protection regulations.

2. Method 1. Self-Service Deletion via Website (Primary)

If you have access to your account, you can permanently delete it yourself in the web application:

1. Open the web application at app.planovik.pro in any desktop or mobile browser and log in to your account.
2. In the bottom-left corner of the interface, click your avatar / profile name and select Settings (navigate to the Profile tab).
3. Scroll down to the bottom of the page and click the red "Delete account" button.
4. In the confirmation dialog, enter your current password to verify ownership.
5. Click "Delete permanently".

Upon confirmation, your session ends immediately, and your account along with all workspace data is permanently erased from the active database.

3. Method 2. Deletion Request via Support (Alternative)

If you forgot your password, lost access to your profile, or cannot sign in on the website:

• Send an email to technical support at: support@planovik.pro.
• Subject line: "Planovik AI Account Deletion Request".
• State the email address associated with your account and confirm your request to delete the account and all related data.
• Please note: The email must be sent strictly from the email address registered with your account in order to verify ownership.

Support deletion requests are processed and completed within 30 calendar days.

4. Categories of Data Deleted

When an account is deleted, the following data is permanently wiped:

• Account Profile: email address, full name, avatar, password hash, language and theme preferences.
• Tasks & Kanban: workspaces, projects, lists, tasks, subtasks, cards, checklists, tags, comments, and history.
• Habits: habit lists, daily checkmark logs, streaks, and statistics.
• Finances: accounts, income/expense categories, transactions, and budget allocations.
• Knowledge Base: documents, hierarchical notes, markdown articles, and attached files.
• Shopping Lists: item lists, categories, status, and prices.
• Cloud Files: all user media files and documents stored in secure object cloud storage.
• Integrations: saved authorization tokens for Google Calendar, Yandex Calendar, Google Drive, Yandex Disk, and Telegram bot.

5. Retention & Deletion Timelines

• Active database: deletion occurs immediately upon user confirmation on the website.
• Support requests: fulfilled within up to 30 calendar days.
• Backup archives: data may temporarily persist in encrypted system backups until their scheduled rotation (up to 90 calendar days), after which it is overwritten and permanently destroyed.
• Legal exceptions: transaction and billing records (order IDs, payment dates, amounts) may be preserved as required by applicable tax laws. Payment card details are never stored by our service.

6. Contact Information

If you have any questions about data processing or deletion, please reach out to us:

• Support Email: support@planovik.pro
• Official Website: planovik.pro
• Web Application: app.planovik.pro
• Privacy Policy
• Terms of Use